If you send your complaint letter online, print the screen that shows your letter or take a screenshot of your letter before you click “submit.” Send your letter by certified mail and ask for a return receipt. Give time for the business to act, and let it know you’ll report the matter to your state attorney general or state consumer protection office if you don’t hear by your deadline. Say how long you’ll wait for the business to answer. Keep the originals.ĭescribe your next steps. Include copies of relevant documents, like receipts, repair orders, and warranties. For example, say you want a refund, repair, exchange, or store credit. For example, say the product doesn’t work, you were billed incorrectly, something wasn’t disclosed clearly, or a product’s features were misrepresented. Give the product’s name, its serial or model number, and the date and place you bought it or had it repaired or serviced.Įxplain the problem. Describe the product or service you bought and important details of the transaction. Include your account number if you have an account with the business, and the related order or transaction number. Include your phone number too, if you want the business to contact you that way. Give your name, mailing address, and email address. If you can’t resolve the problem by going back to the store or website, use this sample letter to write an effective complaint. If you chat online or send forms to customer service, save a copy of what you wrote, or take a picture of the screen before you exit, and note the date. List the people you talked to, the date of your conversation, and what they promised to do. Keep notes about what you did to solve the problem.Explain the problem to each person you talk with and describe what you want them to do. A manager will likely have more flexibility and authority to resolve the issue. If a customer representative doesn’t offer the result you want, be calm, polite, and persistent. It’s less expensive for them and keeps you as a customer. Sellers are often more willing to offer a store credit than a refund. Say if you want a full refund, an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. Is the product defective or damaged? Did you get poor service or repairs that didn’t fix the problem? Reputable businesses want to know about their customers’ problems so they can act and avoid future complaints. Give details about the problem, and about the resolution you want. If you go to a store, bring any tags and original packaging you have. Make copies of documents to give the business and keep the originals. Gather your receipts, warranties, canceled checks, credit card statements, invoices, contracts, or other documents. You might have to contact the manufacturer to return a defective or damaged product after a seller’s return deadline. Promptly return your undamaged item to have the best chance of a refund, exchange, or store credit. Many stores will not take returns or exchanges after a certain time, like 30 or 90 days. Look for return policies, deadlines, customer service numbers and other important information on receipts, product packaging, warranties, or the seller’s website.Consider Dispute Resolution Alternativesīefore you go back to the store or website, learn about the company’s return policies and collect documents related to your purchase.Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments.Jobs and Making Money Show/hide Jobs and Making Money menu items.Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items.Shopping and Donating Show/hide Shopping and Donating menu items.
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